Refund policy
Refund & Returns Policy
Order Cancellations
Need to cancel? If your order hasn't been processed yet, we're happy to help.
- For the best chance of cancellation, email us within 12 hours of ordering at hello@quietthread.com.
- If your order has already shipped, we'll help you complete a return once it arrives.
Damaged / Defective Goods
If your order arrives damaged or defective, you may choose either a full refund or a free replacement. Please email us before sending anything back so we can verify the issue and provide return instructions: hello@quietthread.com.
How to Start a Return
Email hello@quietthread.com within 7 days of receiving your order with:
- Your order number
- The reason for your return
We'll reply with next steps and a return authorization.
Returning Your Order
Once your return is approved, we'll send you the shipping warehouse address along with step-by-step instructions.
Return shipping costs are the customer's responsibility and are non-refundable.
To start a return, email hello@quietthread.com. If your return is accepted, we'll send you the return address and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.
Receiving & Processing Your Return
After your package arrives at our warehouse, please allow 24–48 hours for inspection. Once your item passes quality inspection, your refund will be issued to your original payment method within 3–5 business days.